Shipping Policy

Thank you for shopping with Cartivo.shop. We are committed to delivering your men’s clothing orders safely and efficiently.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday to Saturday, excluding public holidays.
During sales, promotions, or peak seasons, processing times may be slightly delayed.

Delivery times are estimates and may vary due to courier delays, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping charges are calculated at checkout based on delivery location and shipping method.
Free shipping may be available on selected products or promotional offers.

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use the tracking number to track your shipment status.

Customers are responsible for providing accurate shipping details.

Cartivo.shop is not responsible for delays, lost shipments, or failed deliveries caused by incorrect or incomplete address information.

If your order is delayed beyond the expected delivery timeframe, please contact our support team.

We will coordinate with the courier partner to investigate and assist in resolving the issue.

If your package arrives damaged:

We will review the issue and provide a suitable resolution.

For international orders:

Customers are responsible for customs duties, import taxes, and related charges.
Cartivo.shop is not responsible for delays caused by customs clearance.